Return & Refund

Return & Refund

This page explains the website return process. Marketplace return labels or platform-specific promises may only apply to orders placed on that marketplace.

Return request

Contact OKDO support with your order number, product condition, photos and reason for return. Please do not send products back before receiving return instructions.

Return condition

• The chair should be returned with major parts, accessories and packaging where possible.
• Used, assembled or damaged items may require inspection before refund approval.
• Return shipping responsibility depends on the reason for return and local policy.

Refund timing

Approved refunds are processed after returned goods are received and inspected. Bank or payment provider processing time may vary.

Damaged or missing parts

If your order arrives damaged or missing parts, contact us as soon as possible with clear photos or videos. Replacement parts may be a faster solution than a full return.