Warranty

Warranty

OKDO provides after-sales support for eligible ergonomic chair orders. Final warranty coverage may vary by product model, order channel and local policy.

What may be covered

• Manufacturing defects in chair structure or functional parts.
• Missing parts reported soon after delivery.
• Functional issues confirmed by our support team.

What is usually not covered

• Normal wear and tear from daily use.
• Damage caused by misuse, improper assembly, modification or overloading.
• Cosmetic marks that do not affect normal use.
• Damage caused by accident, liquid, fire, outdoor use or unauthorized repair.

How to request support

Please prepare your order number, photos or video of the issue, product model, delivery country and contact details. Our team will review and advise whether replacement parts, repair guidance or another solution is suitable.